Privacy policy

Watchful — Privacy Policy (POPIA Compliant)
Watchful is a division of iCatch Investigative Consultants CC (Registration Number: 2010/054712/23). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, of South Africa.
By using our store, you consent to the collection, processing, and storage of your personal details as outlined below.

1. Information We Collect
To process your orders and manage your account, we collect the following personal information:
  • Identity Information: Full name, surname, and identity/business registration numbers (where applicable).
  • Contact Information: Email address, phone number, physical delivery address, and billing address.
  • Technical Data: IP addresses, cookies, browser type, and your interaction with our Shopify platform.

2. How We Use Your Personal Information
We process your personal information strictly for lawful business functions, including:
  • Fulfilling and couriering your orders.
  • Processing secure payments through our authorized payment gateway (PayFast/PayPal).
  • Communicating order updates, tracking information, and customer support queries.
  • Complying with South African statutory tax obligations (SARS) and financial record-keeping laws.

3. Third-Party Sharing and Security
  • No Sale of Data: We do not sell, rent, or lease your personal information to third-party marketers.
  • Essential Operators: Your details are shared exclusively with critical operational partners to complete your purchase: Shopify (our e-commerce platform), our integrated Courier Partners (for delivery), and PayFast / PayPal (for secure checkout processing).
  • Payment Security: We do not store or see your credit card or bank login details. All transactions are securely processed externally using advanced encryption through our licensed payment gateways.

4. Data Retention and Your Rights
  • Retention: We retain transaction records only as long as required by South African law (e.g., 5 years for tax compliance under the Companies Act and Tax Administration Act).
  • Your Rights: Under POPIA, you have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your account history (subject to legal retention requirements).

5. Contact Information
For any privacy-related enquiries, or to contact our designated Information Officer, please email us at: support@watchful.co.za.