Refund policy

Watchful — Refund, Return, and Cancellation Policy
At Watchful, we specialize in high-quality hardware and consumer electronics. Due to the unique nature and specialized utility of our products, our refund policy is strictly structured to prevent unauthorized short-term use and return fraud.
By purchasing from our store, you explicitly agree to the following terms:

1. No Change-of-Mind Returns or Refunds
  • We do not offer refunds, exchanges, or store credits if you change your mind, no longer require the device, or if your specific situation has been resolved after purchase.
  • All sales are final once the product has been dispatched.

2. 12-Month Manufacturer’s Warranty
  • All electronic items carry a strict 12-month manufacturer’s warranty against inherent factory defects.
  • This warranty covers internal hardware malfunctions, component failures, and manufacturing flaws under normal use conditions.

3. Warranty Claim Process & Exclusions
If you believe your device has a factory defect within the 12-month period, the following process applies:
  • Assessment: The device must be returned to us at the buyer's expense for a formal technical assessment by our technician.
  • Resolution: If a genuine manufacturing defect is confirmed, we will repair or replace the device in accordance with the manufacturer's guidelines.
  • Exclusions: The warranty is completely voided if the device shows any signs of physical damage, water exposure, user negligence, unauthorized opening/tampering, or battery damage caused by using incorrect charging blocks.

4. Order Cancellations
  • Orders can only be cancelled before they have been processed and handed over to our courier partner.
  • Once a tracking number has been generated, the order cannot be cancelled or refunded in transit.